Refund policy

Return & Exchange Policy – Tunav Nanda

At Tunav Nanda, we take pride in offering thoughtfully crafted pieces that celebrate heritage, craftsmanship, and sustainability. Due to the nature of our products, all sales made through www.tunavnanda.com are final and non-returnable. We do not accept returns or exchanges unless there is a valid issue with the product received.

Exceptions to Our No-Return Policy

We will consider returns or exchanges only under the following circumstances:

• Incorrect Item Received – If the product delivered is different from what you originally ordered.

• Defective or Quality Issues – If there is a genuine manufacturing defect or a major quality concern that affects the integrity of the product.

If you experience any of these issues, please contact us at support@tunavnanda.com within 48 hours of receiving your order. Our team will review your concern and determine if a refund or replacement can be provided, based on inventory availability.

Handcrafted Variations & Unique Characteristics

Each Tunav Nanda piece is a reflection of traditional artistry, sustainable practices, and meticulous handwork. Variations such as slight discolorations, minor irregularities, or small imperfections are not considered defects but are instead a testament to the handmade nature of our products. We encourage you to embrace these unique characteristics, as they are a core part of our ethos.

If you have any questions or concerns about the natural variations in your product, feel free to reach out to us at support@tunavnanda.com before placing your order.

Exchanges

We do not accept returns, exchanges, or refunds for one-of-a-kind and custom-made items.

For eligible exchanges, the item must be:

• Unworn and unwashed

• In its original packaging, with all tags intact

• Accompanied by the original purchase receipt

International exchanges: Customers outside the US are responsible for all shipping costs associated with sending the item back to us and for shipping the exchanged product to their address.

Refunds

Refunds are only issued in rare cases where a product is deemed defective or an incorrect item has been sent. If approved, the refund will be processed back to the original payment method. For any refund inquiries, please reach out to support@tunavnanda.com.

We appreciate your understanding and support of our mission to uphold ethical craftsmanship and sustainability.